Accessibility The Dolphin Poole | Making Shopping Easier for Everyone

Accessibility at The Dolphin Poole matters to us. Everyone deserves the chance to get around and explore with ease, so we’ve put a range of facilities in place to make your visit as comfortable and straightforward as possible. Whether you’re visiting with a disability, reduced mobility or supporting a loved one, the team is here to help.

Wheelchairs

We have a small selection of wheelchairs available for use in and around The Dolphin. These are free to use and available upon request on a first come first served basis. To arrange one, call us on 01202 339951 or speak to any member of The Dolphin team during your visit.

If you would like a mobility scooter for your visit, these can be hired nearby from Rapid Mobility on Poole High Street (rapidmobilityltd.com), who offer both scooter and wheelchair hire.

Disabled Parking at The Dolphin Poole

Accessibility The Dolphin Poole visitors can count on extends to parking too. There are 68 disabled parking spaces available across the shopping centre, spread across several locations for convenient access.

The multi-storey car park holds 35 spaces across levels B, E and F, with access into the centre via the Link Mall and the Service Road. Along the service road there are a further 15 spaces providing easy access to the bus station and the shopping centre entrance.

Two additional spaces in the car park offer access via the lift between Next and Sports Direct. A further two spaces sit under the spiral leading to car park 1, with access to the centre via Falkland Square. Finally under Towngate Bridge there are 14 more parking spaces also connecting to Falkland Square.

Sensory Sunday at The Dolphin Poole

On the last Sunday of every month, The Dolphin and its retailers dim the lights and turn the music down from 10am to 5pm. It makes the whole centre calmer to walk through, which helps if you or someone with you finds noise and bright light hard work. There is no ticket and no sign up, so come as you are and take your time. You can read our full guide to autism friendly shopping in Poole, or find the next date on our What’s On page.

Plan Your Visit

The Dolphin is open daily in the heart of Poole town centre. Our team is always happy to help make your visit as easy as possible.