The Fragrance Shop

Keyholder & Sales Consultant

The Fragrance Shop are on the lookout for a passionate, ambitious, and experienced sales consultant to join their team in Poole.

The successful candidate will support the store to achieve company objectives by providing excellent customer service. The role will include leading customer service focus by playing a hands on role and vital keyholder responsibilities.

 

KEY RESPONSIBILITIES

  • Help to manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service in a friendly environment
  • Take a lead role in resolving customer queries and complaints
  • Ensure that all products are presented/displayed to their best advantage, following guidelines
  • Actively promote the company and the store in the local marketplace
  • Ensure that all products are correctly coded, priced and correct POS is used at all times
  • Continue to develop self and role by studying relevant training materials and store information
  • Carry out any reasonable tasks as requested by Store Manager/Area Manager
  • All the above to be carried out in a timely, efficient, and cost-effective manner

 

THE IDEAL CANDIDATE

  • Educated to GCSE level or equivalent
  • Business related qualification
  • A minimum of 1 years of experience in a supervisory or management role (retail industry preferred!)
  • Proven experience working with store KPI’s and towards store targets
  • Visual merchandising skills and commercial awareness to impact business knowledge
  • Flexibility to include evenings and weekends
  • Customer service focused
  • Adaptable with a ‘can do’ attitude
  • Strong communication and interpersonal skills

BENEFITS

    • Employee discount
    • Exciting store incentives
    • Training and development programmes
    • Progression opportunities

 

ADDITIONAL INFORMATION

Role type: Part-Time, Permanent

Work schedule: 12 hours per week (Monday to Friday, with some weekend work/overtime as required).

Location: The Fragrance Shop, Poole, BH15

 

ABOUT THE FRAGRANCE SHOP

Established in 1994, The Fragrance Shop is known for its passionate and innovative nature within the fragrance industry, and we are the UK’s largest, independent fragrance retailer. Our aim is to create mainstream and luxury fragrance, which is affordable and accessible for all, and we showcase over 130 luxury Fragrance brands in our stores. 200+ nationwide and online!

 

INTERESTED IN APPLYING?

Email your CV and cover letter to 311.poole2@tfsstores.com or pop into the Poole store for more information.